Powersoft has introduced a new care plan for its rack amplifier customers, which will be available via the company’s MyPowersoft portal as of 20th November 2020.
The plan – which has been introduced so Powersoft customers can have increased certainty over their investments in these uncertain times – includes two distinct services; Warranty Extension and Service Shield, both of which can be purchased separately.
Powersoft has always ensured that it builds products to the highest quality standards, and this no-compromise approach is what has consolidated the company’s reputation as a manufacturer of reliable, durable, and dependable machines, used by the world’s top live sound crews and system integrators.
Despite this strength, the company has come to acknowledge that, in certain cases, products might be subject to strenuous conditions that could result in the customer requiring assistance or a replacement product. With this in mind, Powersoft’s new Warranty Extension and Service Shield plans have been designed to bolster the company’s already celebrated after-sales offering.
The new Warranty Extension will cover the relevant amplifier platform with up to three-year extension on Powersoft’s standard warranty. This service is available from MyPowersoft and can be activated during the first year of the product’s life.
The Service Shield includes an option to protect a purchaser’s investment from accidental damage during the first year of its life. This grants users swift assistance from Customer Care Services for one repair (or substitution in specific cases) of the amplifier. This service is also available from MyPowersoft and can be activated during the first 30 days of the product’s life.
“We are really proud and excited to announce new added value services aimed to strengthen Powersoft’s after sales services overall,” said Iacopo Vannucchi, Powersoft’s customer care manager. “Powersoft has always paid attention to product reliability and we want to build on the excellence of our products so our customers benefit from this confidence. The Powersoft Care Plan demonstrates the our willingness to provide excellent customer-focussed programme that matches the enviable reputation of our products in terms of quality and reliability, and to offer this exceptional user experience even longer.“