Eastern Acoustic Works (EAW) has hired Richard Muggle to the position of Service and Support Manager. In his new role with EAW, Muggle will oversee and manage the department to ensure customer satisfaction.
Muggle’s addition to the EAW team marks an exciting expansion to the brand’s client services. “As EAW continues to enhance its customers’ experiences, we are pleased to welcome Richard into the EAW family,” said EAW President, T.J. Smith. “We look to Richard’s knowledge and his vast industry experience to help expand EAW’s world class service and support centre, located in our Whitinsville headquarters.”
With over 20 years of experience in the audio industry, Muggle comes to EAW from Numark Industries where he served as project manager of Alesis Drums. During that time Muggle oversaw all aspects of construction from concept to mass production. He also worked with various teams to maintain schedules and meet deadlines.
“I am excited for this incredible opportunity not only because of EAW’s stellar reputation and innovative product inventory, but also because of its team atmosphere,” added Muggle. “From my first interview, I knew this would be a great fit for me. Every EAW employee that I have met is extremely passionate about what they do, and they are all working together towards the same objective: to make EAW the best it can be.”